Housecall Pro experienced a major incident on October 19, 2021 affecting Pro web and Payment processing - Stripe and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Pro webPayment processing - StripeQuickBooks OnlineText notificationsEmail notificationsOnline bookingGoogle calendarConsumer webAdd a job APIiOS Mobile App
Update timeline
- investigating Oct 19, 2021, 09:58 PM UTC
We're currently investigating long wait times on page loads as well as increased error responses accessing Housecall Pro.
- monitoring Oct 19, 2021, 11:21 PM UTC
The system is now fully operational and we are monitoring to ensure continued stability.
- resolved Oct 20, 2021, 12:14 AM UTC
We have verified that our systems are now operating normally.