Housecall Pro incident

Degraded performance sending SMS messages (3rd-party) 2021-12-10

Minor Resolved View vendor source →

Housecall Pro experienced a minor incident on December 10, 2021 affecting Text notifications, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2021, 08:52 PM UTC
Resolved
Dec 10, 2021, 10:12 PM UTC
Duration
1h 19m
Detected by Pingoru
Dec 10, 2021, 08:52 PM UTC

Affected components

Text notifications

Update timeline

  1. investigating Dec 10, 2021, 08:52 PM UTC

    We're experiencing issues sending SMS through our 3rd-party service. They have been notified and are investigating.

  2. identified Dec 10, 2021, 08:56 PM UTC

    The 3rd-party provider has identified the issue and is working on mitigation.

  3. identified Dec 10, 2021, 08:59 PM UTC

    The 3rd-party provider has identified the issue and is working on mitigation.

  4. monitoring Dec 10, 2021, 09:11 PM UTC

    The issue appears to be recovering; we continue to monitor the situation.

  5. monitoring Dec 10, 2021, 09:23 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Dec 10, 2021, 10:12 PM UTC

    This incident has been resolved.