Housecall Pro incident

Application restoring after upstream provider outage

Notice Resolved View vendor source →

Housecall Pro experienced a notice incident on December 15, 2021 affecting Pro web and Payment processing - Stripe and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 05:05 PM UTC
Resolved
Dec 15, 2021, 05:18 PM UTC
Duration
12m
Detected by Pingoru
Dec 15, 2021, 05:05 PM UTC

Affected components

Pro webPayment processing - StripeQuickBooks OnlineText notificationsEmail notificationsOnline bookingGoogle calendarConsumer webAdd a job APIiOS Mobile App

Update timeline

  1. investigating Dec 15, 2021, 03:38 PM UTC

    We are currently investigating an issue with an upstream provider that is causing our application and many third party integrations to be unavailable.

  2. monitoring Dec 15, 2021, 04:26 PM UTC

    Our web service provider has began to resolve the issues affecting our platform. Users should begin to see Housecall Pro services coming back online. We are continuing to monitor the issue and restore our platform back to normal.

  3. monitoring Dec 15, 2021, 04:45 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Dec 15, 2021, 04:53 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Dec 15, 2021, 05:05 PM UTC

    We are continuing to monitor for any further issues. Web and mobile apps are back up and running.

  6. resolved Dec 15, 2021, 05:18 PM UTC

    All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly worked through the outage with our web service provider.