Housecall Pro incident

Slowness and intermittent outage

Major Resolved View vendor source →

Housecall Pro experienced a major incident on February 2, 2022 affecting Pro web and Payment processing - Stripe and 1 more component, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2022, 06:59 PM UTC
Resolved
Feb 02, 2022, 10:34 PM UTC
Duration
3h 35m
Detected by Pingoru
Feb 02, 2022, 06:59 PM UTC

Affected components

Pro webPayment processing - StripeQuickBooks OnlineText notificationsEmail notificationsOnline bookingGoogle calendarConsumer webAdd a job APIiOS Mobile App

Update timeline

  1. investigating Feb 02, 2022, 06:59 PM UTC

    We are currently investigating an issue that is causing slow load times and intermittent failures.

  2. investigating Feb 02, 2022, 06:59 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 02, 2022, 07:54 PM UTC

    The application has recovered as of 11:08AM PST. All features are up and stable. We are continuing to investigate and monitor the system closely.

  4. resolved Feb 02, 2022, 10:34 PM UTC

    This incident has been resolved.