Housecall Pro incident

Intermittent issues loading pages on both browser and mobile

Major Resolved View vendor source →

Housecall Pro experienced a major incident on February 10, 2022 affecting Pro web and Payment processing - Stripe and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2022, 08:40 PM UTC
Resolved
Feb 10, 2022, 08:59 PM UTC
Duration
18m
Detected by Pingoru
Feb 10, 2022, 08:40 PM UTC

Affected components

Pro webPayment processing - StripeQuickBooks OnlineText notificationsEmail notificationsOnline bookingGoogle calendarConsumer webAdd a job APIiOS Mobile App

Update timeline

  1. investigating Feb 10, 2022, 08:40 PM UTC

    We are currently investigating an issue where pages are loading slowly or displaying errors.

  2. investigating Feb 10, 2022, 08:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 10, 2022, 08:52 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Feb 10, 2022, 08:53 PM UTC

    We have deployed a fix and are continue to monitor the system.

  5. resolved Feb 10, 2022, 08:59 PM UTC

    This incident has been resolved.