Housecall Pro experienced a minor incident on December 13, 2022 affecting Pro web and Payment processing - Stripe and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Pro webPayment processing - StripeQuickBooks OnlineText notificationsEmail notificationsOnline bookingGoogle calendarConsumer webAdd a job APIiOS Mobile App
Update timeline
- investigating Dec 13, 2022, 09:21 PM UTC
Our application is intermittently unresponsive or slow. We are investigating the issue.
- identified Dec 13, 2022, 10:10 PM UTC
We’ve identified the issue and are working on a full resolution.
- identified Dec 13, 2022, 10:30 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 13, 2022, 10:31 PM UTC
All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further outages.
- resolved Dec 14, 2022, 01:21 AM UTC
Our team has monitored the recovery for the past few hours and confirmed that the issue is resolved.