Housecall Pro experienced a major incident on February 9, 2023 affecting Voice, lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Voice
Update timeline
- investigating Feb 09, 2023, 11:56 PM UTC
The web dialer for our VoIP solution is currently down. We appreciate your patience while our engineers work hard to fix it. Please subscribe to our status page to receive updates when we have a resolution.
- monitoring Feb 10, 2023, 12:37 AM UTC
We have identified the cause of the issue and have deployed a fix which has restored access to the dialer. We will continue to monitor the fix.
- monitoring Feb 10, 2023, 03:38 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 10, 2023, 03:39 AM UTC
This issue has been resolved.