Housecall Pro incident

Housecall Pro Services Currently Unavailable

Critical Resolved View vendor source →

Housecall Pro experienced a critical incident on July 18, 2023 affecting Pro web and Payment processing - Stripe and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2023, 04:49 PM UTC
Resolved
Jul 18, 2023, 07:43 PM UTC
Duration
2h 54m
Detected by Pingoru
Jul 18, 2023, 04:49 PM UTC

Affected components

Pro webPayment processing - StripeQuickBooks OnlineText notificationsEmail notificationsOnline bookingGoogle calendarConsumer webAdd a job APIiOS Mobile App

Update timeline

  1. investigating Jul 18, 2023, 04:49 PM UTC

    We’re currently experiencing a technical issue and diligently working to quickly restore our services. Please subscribe to our status page to receive updates.

  2. monitoring Jul 18, 2023, 05:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 18, 2023, 05:45 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jul 18, 2023, 05:53 PM UTC

    All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further outages.

  5. resolved Jul 18, 2023, 07:43 PM UTC

    This incident has been resolved. The site was down 22 minutes from 16:35-16:57 UTC.