Housecall Pro incident

Housecall Pro Services Restored

Critical Resolved View vendor source →

Housecall Pro experienced a critical incident on July 24, 2023 affecting Pro web and Payment processing - Stripe and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2023, 08:08 PM UTC
Resolved
Jul 24, 2023, 09:30 PM UTC
Duration
1h 21m
Detected by Pingoru
Jul 24, 2023, 08:08 PM UTC

Affected components

Pro webPayment processing - StripeQuickBooks OnlineText notificationsEmail notificationsOnline bookingGoogle calendarConsumer webAdd a job APIiOS Mobile App

Update timeline

  1. investigating Jul 24, 2023, 08:08 PM UTC

    We’re currently experiencing a technical issue and diligently working to quickly restore our services. Please subscribe to our status page to receive updates.

  2. identified Jul 24, 2023, 08:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 24, 2023, 08:40 PM UTC

    All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further outages.

  4. resolved Jul 24, 2023, 09:30 PM UTC

    All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further outages. The site was down 34 minutes from 19:51-20:25 UTC.