Housecall Pro incident

Intermittent search issues

Critical Resolved View vendor source →

Housecall Pro experienced a critical incident on July 31, 2023 affecting Pro web and iOS Mobile App and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2023, 10:07 PM UTC
Resolved
Jul 31, 2023, 10:07 PM UTC
Duration
—
Detected by Pingoru
Jul 31, 2023, 10:07 PM UTC

Affected components

Pro webiOS Mobile AppAndroid mobile app

Update timeline

  1. investigating Jul 31, 2023, 07:35 PM UTC

    We are investigating reports of intermittent search issues within the application.

  2. identified Jul 31, 2023, 08:43 PM UTC

    We have identified the issue and are working on a fix.

  3. monitoring Jul 31, 2023, 09:27 PM UTC

    All services have been fully restored. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further issues.

  4. resolved Jul 31, 2023, 10:07 PM UTC

    This incident has been resolved. Customer search was down 91 minutes from 19:04-20:34 UTC, and performance was degraded 23 minutes from 19:35-19:58.