Housecall Pro incident

Investigating an issue with Customers' Card on File

Minor Resolved View vendor source →

Housecall Pro experienced a minor incident on September 6, 2023 affecting iOS Mobile App and Android mobile app, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2023, 05:21 PM UTC
Resolved
Sep 07, 2023, 06:57 PM UTC
Duration
1d 1h
Detected by Pingoru
Sep 06, 2023, 05:21 PM UTC

Affected components

iOS Mobile AppAndroid mobile app

Update timeline

  1. investigating Sep 06, 2023, 05:21 PM UTC

    We are currently experiencing technical issues related to Customer Card on File within the iOS and Android apps. Our team is investigating and appreciate your patience while we work to quickly identify and fix it. Please subscribe to our status page to receive updates when we have a resolution.

  2. investigating Sep 06, 2023, 07:33 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 06, 2023, 10:12 PM UTC

    We have identified the issue and appreciate your patience as we diligently work to resolve it.

  4. resolved Sep 07, 2023, 06:57 PM UTC

    This issue has been addressed. We will continue to monitor closely and update our status page if anything changes.