Housecall Pro incident

Chat functionality temporarily unavailable

Housecall Pro experienced a minor incident on September 13, 2023 affecting Chat, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started: Sep 13, 2023, 11:06 PM UTC
Resolved: Sep 14, 2023, 12:52 AM UTC
Duration: 1h 46m
Detected by Pingoru: Sep 13, 2023, 11:06 PM UTC

Affected components

Chat

Update timeline

identified Sep 13, 2023, 11:06 PM UTC

Our 3rd party provider that supports our chat feature is experiencing an outage, causing the functionality to be temporarily unavailable. We are diligently working with our provider to restore the service and appreciate your patience. Please subscribe to our status page to receive updates.
resolved Sep 14, 2023, 12:52 AM UTC

The issue has been resolved and chat functionality has been fully restored. We will monitor closely to ensure no further outages. Chat functionality was down 211 minutes from 20:28-23:59 UTC.