Housecall Pro incident

Customer Search for new and changed customers is delayed

Minor Resolved View vendor source →

Housecall Pro experienced a minor incident on February 3, 2024 affecting Pro web, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2024, 12:32 AM UTC
Resolved
Feb 03, 2024, 04:55 AM UTC
Duration
4h 22m
Detected by Pingoru
Feb 03, 2024, 12:32 AM UTC

Affected components

Pro web

Update timeline

  1. investigating Feb 03, 2024, 12:32 AM UTC

    Our Customer Search is currently slow to add or change Customers. If you add a new customer, or change an existing one, that change will not show up in searches immediately. We are diligently working to restore the service and appreciate your patience. Please subscribe to our status page to receive updates.

  2. investigating Feb 03, 2024, 01:31 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 03, 2024, 02:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 03, 2024, 04:55 AM UTC

    This incident has been resolved.