Housecall Pro incident

SMS messaging impacted for a small subset of customers

Housecall Pro experienced a major incident on February 23, 2024 affecting Text notifications, lasting 4d 1h. The incident has been resolved; the full update timeline is below.

Started: Feb 23, 2024, 07:28 PM UTC
Resolved: Feb 27, 2024, 08:39 PM UTC
Duration: 4d 1h
Detected by Pingoru: Feb 23, 2024, 07:28 PM UTC

Affected components

Text notifications

Update timeline

identified Feb 23, 2024, 07:28 PM UTC

Earlier today, a technical issue impacted a small number of our customers who have lost access to SMS messaging through our platform. We are working to resolve this issue immediately and will be communicating to all impacted customers as soon as we have a resolution.
monitoring Feb 24, 2024, 12:09 AM UTC

We have implemented a fix and communicated to all impacted customers how they can get back to full usage of SMS messaging.
resolved Feb 27, 2024, 08:39 PM UTC

This incident has been resolved.