Housecall Pro incident

Pipeline card status and updates are delayed

Housecall Pro experienced a minor incident on May 17, 2024 affecting Pro web, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started: May 17, 2024, 08:03 PM UTC
Resolved: May 17, 2024, 11:00 PM UTC
Duration: 2h 57m
Detected by Pingoru: May 17, 2024, 08:03 PM UTC

Affected components

Pro web

Update timeline

identified May 17, 2024, 08:03 PM UTC

We’re currently seeing a degraded experience with new Pipeline cards not displaying on the board. Jobs and leads are being created successfully and can still be accessed elsewhere in the platform. We apologize for any inconvenience this may have caused. Our team is actively working to resolve the issue, and we appreciate your patience and understanding.
monitoring May 17, 2024, 08:52 PM UTC

A potential fix for this issue has been deployed, and we are monitoring impact of this fix.
resolved May 17, 2024, 11:00 PM UTC

This issue is resolved.