Hotjar Outage History

Hotjar is up right now

Hotjar had 28 outages in the last 2 years totaling 365h 16m of downtime — averaging 1.2 incidents per month.

There were 28 Hotjar outages since May 30, 2024 totaling 365h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hotjar.com

Notice January 27, 2026

Potential login issues to Hotjar

Detected by Pingoru
Jan 27, 2026, 08:53 PM UTC
Resolved
Jan 28, 2026, 01:12 PM UTC
Duration
16h 18m
Timeline · 2 updates
  1. monitoring Jan 27, 2026, 08:53 PM UTC

    On 22nd January 9.30am UTC we deployed a change that meant users who: - Created a Contentsquare Account - Were then invited to a Hotjar Account Would be unable to login to the Hotjar Account due to a bug on the login process. On 27th January 5pm UTC, we deployed a change to undo the root cause and we are resolving the issue for the mistakenly locked accounts.

  2. resolved Jan 28, 2026, 01:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 20, 2026

Surveys not opening in Hotjar application

Detected by Pingoru
Jan 20, 2026, 08:07 AM UTC
Resolved
Jan 20, 2026, 09:07 AM UTC
Duration
59m
Affected: insights.hotjar.com
Timeline · 2 updates
  1. investigating Jan 20, 2026, 08:07 AM UTC

    We are currently investigating this issue.

  2. resolved Jan 20, 2026, 09:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2025

Heatmaps: Issues Generating New Screenshots

Detected by Pingoru
Nov 14, 2025, 08:46 PM UTC
Resolved
Nov 17, 2025, 08:34 AM UTC
Duration
2d 11h
Timeline · 3 updates
  1. investigating Nov 14, 2025, 08:46 PM UTC

    We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.

  2. monitoring Nov 15, 2025, 08:46 PM UTC

    We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.

  3. resolved Nov 17, 2025, 08:34 AM UTC

    This incident is resolved, and Heatmaps are working as normal.

Read the full incident report →

Notice September 19, 2025

Hotjar.com Down

Detected by Pingoru
Sep 19, 2025, 12:29 PM UTC
Resolved
Sep 19, 2025, 11:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 19, 2025, 12:29 PM UTC

    Our website, Hotjar.com was briefly inaccessible, but service has been restored. Thanks for bearing with us, and we apologize for any inconvenience caused.

Read the full incident report →

Notice September 19, 2025

VoC issues

Detected by Pingoru
Sep 19, 2025, 09:18 AM UTC
Resolved
Sep 18, 2025, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 19, 2025, 09:18 AM UTC

    We have identified and resolved the cause of the issue. If you experience any further problems, please contact Support.

Read the full incident report →

Notice September 11, 2025

Investigating Issues with Interview Scheduling Timezones

Detected by Pingoru
Sep 11, 2025, 11:04 AM UTC
Resolved
Sep 15, 2025, 02:22 PM UTC
Duration
4d 3h
Timeline · 2 updates
  1. investigating Sep 11, 2025, 11:04 AM UTC

    Investigating - We have identified an issue with Interviews where the selected timezone for a project is not being applied correctly during participant scheduling. Our team is actively investigating the cause and will provide an update as soon as possible.

  2. resolved Sep 15, 2025, 02:22 PM UTC

    This issue has been resolved. A fix was deployed to ensure interview scheduling now correctly uses the timezone set in the project’s settings. We apologize for the inconvenience.

Read the full incident report →

Notice August 26, 2025

Error when fetching User Attributes

Detected by Pingoru
Aug 26, 2025, 08:26 PM UTC
Resolved
Aug 27, 2025, 08:50 PM UTC
Duration
1d
Timeline · 2 updates
  1. investigating Aug 26, 2025, 08:26 PM UTC

    We're currently investigating an issue where User Attributes can't be accessed in Insights Site Settings, as well an “Error when fetching User Attributes” message preventing the use of Session Filters. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

  2. resolved Aug 27, 2025, 08:50 PM UTC

    We have identified the cause of the issue and resolved it. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you experience any further issues, please raise a ticket through our Help Center. Thanks!

Read the full incident report →

Notice April 8, 2025

Survey changes are not saving correctly

Detected by Pingoru
Apr 08, 2025, 03:26 PM UTC
Resolved
Apr 08, 2025, 04:56 PM UTC
Duration
1h 29m
Timeline · 3 updates
  1. investigating Apr 08, 2025, 03:26 PM UTC

    We’ve declared an incident to investigate reports of Surveys not activating/deactivating, and other changes to the Survey settings not being reflected on customer websites. We’ve formed an incident response team and they’re investigating this together. We’ll post further updates to this incident report when we have them, but in the meantime, we’re sorry for the trouble. Thanks a lot for bearing with us!

  2. identified Apr 08, 2025, 03:27 PM UTC

    We’ve identified the root cause of the incident. We’re working on developing a fix and hope to share more news soon. We’ll post another update to this page once we’ve deployed the fix, and we move on to monitoring it to check it’s resolved the fault. Thanks for bearing with us.

  3. resolved Apr 08, 2025, 04:56 PM UTC

    We’ve validated the deployed fix has worked, and we’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new Thanks!

Read the full incident report →

Notice March 17, 2025

Hotjar.com down for some users

Detected by Pingoru
Mar 17, 2025, 02:13 PM UTC
Resolved
Mar 17, 2025, 02:13 PM UTC
Duration
—
Affected: Website (www.hotjar.com)
Timeline · 1 update
  1. resolved Mar 17, 2025, 02:13 PM UTC

    We've resolved an issue where hotjar.com was down for some users. This did not affect Insights nor data collection. hotjar.com is back up and running. Thank you for your patience! If you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new. Thanks!

Read the full incident report →

Notice February 28, 2025

Hotjar.com did not capture data for some users on free plans between Jan 22-Feb 28

Detected by Pingoru
Feb 28, 2025, 03:05 PM UTC
Resolved
Feb 28, 2025, 03:05 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 18, 2025, 03:05 PM UTC

    We've resolved an issue! hotjar.com is back up and running. Thank you for your patience! If you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new. Thanks!

Read the full incident report →

Notice February 19, 2025

Surveys not recording impressions metric

Detected by Pingoru
Feb 19, 2025, 04:58 PM UTC
Resolved
Feb 19, 2025, 06:01 PM UTC
Duration
1h 2m
Timeline · 3 updates
  1. investigating Feb 19, 2025, 04:58 PM UTC

    We’ve declared an incident to investigate reports of surveys not recording the impressions metric, which, in turn, affects the other Overview metrics. We’ve formed an incident response team and they’re investigating this together. We’ll post further updates to this incident report when we have them, but in the meantime, we’re really sorry for the trouble with your stats. Thanks a lot for bearing with us!

  2. identified Feb 19, 2025, 05:38 PM UTC

    We’ve identified the root cause for the incident! We’re working on developing a fix and hope to share more news soon. We’ll post another update to this page once we’ve deployed the fix, and we’re monitoring it to check it’s resolved the fault. Thanks for bearing with us!

  3. resolved Feb 19, 2025, 06:01 PM UTC

    We’ve deployed the fix we mentioned earlier, and we’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center (https://help.hotjar.com/hc/en-us/requests/new). Thanks!

Read the full incident report →

Notice January 21, 2025

Unable to verify tag installation

Detected by Pingoru
Jan 21, 2025, 11:34 AM UTC
Resolved
Jan 21, 2025, 03:24 PM UTC
Duration
3h 50m
Timeline · 2 updates
  1. investigating Jan 21, 2025, 11:34 AM UTC

    We're investigating an issue with being unable to verify tag installation. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

  2. resolved Jan 21, 2025, 03:24 PM UTC

    This incident is now resolved. Thanks for bearing with us!

Read the full incident report →

Notice January 20, 2025

Ask Tools Temporarily Unavailable

Detected by Pingoru
Jan 20, 2025, 07:44 AM UTC
Resolved
Jan 21, 2025, 11:31 AM UTC
Duration
1d 3h
Timeline · 4 updates
  1. investigating Jan 20, 2025, 07:44 AM UTC

    We've identified an issue that causes the Surveys to be temporarily unavailable. Our engineers are working to fix the issue ASAP. Thanks for bearing with us!

  2. investigating Jan 20, 2025, 09:18 AM UTC

    We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

  3. monitoring Jan 20, 2025, 02:30 PM UTC

    After further investigation, our team detected the following impact: - Survey screenshots were not captured - User attributes in Survey responses were not captured - Sentiment analysis could not run (it can be re-ran now) - Automated tags did not run (they can be re-ran now) - Surveys' integrations with Slack/MS Teams/Zapier/Webhooks did not run The timeframe for this impact was Jan 20 ~00:00 UTC to Jan 20 ~7:15 UTC. We're really sorry for the trouble. We're monitoring the situation to ensure everything is back to normal.

  4. resolved Jan 21, 2025, 11:31 AM UTC

    This incident is now resolved. Thanks for bearing with us!

Read the full incident report →

Notice December 12, 2024

Some users can't access the individual survey from the survey list page

Detected by Pingoru
Dec 12, 2024, 04:42 PM UTC
Resolved
Dec 12, 2024, 06:04 PM UTC
Duration
1h 21m
Timeline · 2 updates
  1. investigating Dec 12, 2024, 04:42 PM UTC

    We’ve declared an incident to investigate reports of some users being unable to access survey-specific pages from the survey list. We’ve formed an incident response team and they’re investigating this together. We’ll post further updates to this incident report when we have them, but in the meantime we’re really sorry for the trouble with accessing your survey. Thanks a lot for bearing with us!

  2. resolved Dec 12, 2024, 06:04 PM UTC

    We’ve identified the root cause, deployed, and validated the fix has worked. We’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center. Thanks!

Read the full incident report →

Notice November 28, 2024

Insights sporadically unavailable

Detected by Pingoru
Nov 28, 2024, 09:48 AM UTC
Resolved
Nov 28, 2024, 10:24 AM UTC
Duration
35m
Timeline · 4 updates
  1. investigating Nov 28, 2024, 09:48 AM UTC

    We’re investigating an issue with a failing system that is causing sporadic maintenance mode messages to appear. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

  2. identified Nov 28, 2024, 10:05 AM UTC

    The external service has recovered and normal operations have returned. We are monitoring the situation to ensure that everything is stable.

  3. monitoring Nov 28, 2024, 10:07 AM UTC

    The external service has recovered and normal operations have returned. We are monitoring the situation to ensure that everything is stable.

  4. resolved Nov 28, 2024, 10:24 AM UTC

    This incident is now resolved. Thanks for bearing with us!

Read the full incident report →

Notice November 25, 2024

Engage is unavailable

Detected by Pingoru
Nov 25, 2024, 11:31 AM UTC
Resolved
Nov 25, 2024, 12:35 PM UTC
Duration
1h 4m
Timeline · 2 updates
  1. investigating Nov 25, 2024, 11:31 AM UTC

    The Engage product is currently down. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

  2. resolved Nov 25, 2024, 12:35 PM UTC

    This incident is now resolved. Thank you for bearing with us!

Read the full incident report →

Minor November 14, 2024

Session ingestion lag

Detected by Pingoru
Nov 14, 2024, 07:09 PM UTC
Resolved
Nov 15, 2024, 04:28 PM UTC
Duration
21h 18m
Affected: Ingestion
Timeline · 4 updates
  1. investigating Nov 14, 2024, 07:09 PM UTC

    We're investigating an issue with lagging session ingestion. Sessions may take longer to appear in your account. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

  2. investigating Nov 14, 2024, 07:13 PM UTC

    While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC. The lost sessions are compensated by increasing session capture for the following hours.

  3. investigating Nov 14, 2024, 07:18 PM UTC

    While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC. We're sorry for the sessions that couldn't be captured. These will be compensated by increasing session capture for the following hours.

  4. resolved Nov 15, 2024, 04:28 PM UTC

    This incident is now resolved. Thanks for bearing with us!

Read the full incident report →

Notice September 27, 2024

Some users are experiencing issues logging in.

Detected by Pingoru
Sep 27, 2024, 09:14 AM UTC
Resolved
Sep 27, 2024, 10:41 AM UTC
Duration
1h 26m
Affected: insights.hotjar.com
Timeline · 5 updates
  1. investigating Sep 27, 2024, 09:14 AM UTC

    Some users are experiencing issues logging in. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

  2. identified Sep 27, 2024, 09:56 AM UTC

    Some users are experiencing issues logging in. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

  3. identified Sep 27, 2024, 09:58 AM UTC

    We’ve identified the root cause for the incident! We’re working on developing a fix and hope to share more news soon. We’ll post another update to this page once we’ve deployed the fix, and we’re monitoring it to check it’s resolved the fault. Thanks for bearing with us!

  4. monitoring Sep 27, 2024, 10:10 AM UTC

    We’ve deployed the fix we mentioned earlier - we’re now monitoring the deployment to check it’s resolved the fault! We’ll check in again to let you know when the incident’s resolved.

  5. resolved Sep 27, 2024, 10:41 AM UTC

    We’ve validated the deployed fix has worked, and we’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center. Thanks!

Read the full incident report →

Notice September 25, 2024

Survey Templates Unavailable

Detected by Pingoru
Sep 25, 2024, 11:16 AM UTC
Resolved
Sep 25, 2024, 11:45 AM UTC
Duration
29m
Timeline · 2 updates
  1. investigating Sep 25, 2024, 11:16 AM UTC

    We're investigating an issue with the Survey templates being temporarily unavailable. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

  2. resolved Sep 25, 2024, 11:45 AM UTC

    This incident is now resolved. Thanks for bearing with us!

Read the full incident report →

Notice September 11, 2024

Reactivation issue

Detected by Pingoru
Sep 11, 2024, 12:42 PM UTC
Resolved
Sep 12, 2024, 08:13 AM UTC
Duration
19h 30m
Timeline · 3 updates
  1. investigating Sep 11, 2024, 12:42 PM UTC

    We’re investigating an issue with reactivation for a small number of Hotjar accounts. Our engineers are working to fix the issue. We’ll post a further update once the issue is resolved.

  2. monitoring Sep 11, 2024, 03:02 PM UTC

    Our engineering team have deployed a fix and we are now monitoring the issue.

  3. resolved Sep 12, 2024, 08:13 AM UTC

    This incident is now resolved. Thanks for bearing with us!

Read the full incident report →

Notice September 3, 2024

Translation issues in Insights

Detected by Pingoru
Sep 03, 2024, 11:29 AM UTC
Resolved
Sep 03, 2024, 01:55 PM UTC
Duration
2h 26m
Affected: insights.hotjar.com
Timeline · 3 updates
  1. investigating Sep 03, 2024, 11:29 AM UTC

    You may experience some translation issues if you use Hotjar in another language. We're working on a resolution!

  2. monitoring Sep 03, 2024, 01:42 PM UTC

    A fix has been implemented and the situation is being monitored.

  3. resolved Sep 03, 2024, 01:55 PM UTC

    This incident is resolved. Thanks for bearing with us!

Read the full incident report →

Notice August 30, 2024

Survey creation errors

Detected by Pingoru
Aug 30, 2024, 09:20 AM UTC
Resolved
Aug 30, 2024, 10:00 AM UTC
Duration
40m
Timeline · 2 updates
  1. identified Aug 30, 2024, 09:20 AM UTC

    We're investigating an issue with Survey creation. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

  2. resolved Aug 30, 2024, 10:00 AM UTC

    Our engineers have deployed a fix, and this incident is resolved. Thanks for bearing with us!

Read the full incident report →

Notice August 22, 2024

Some customers unable to modify their subscription

Detected by Pingoru
Aug 22, 2024, 01:32 PM UTC
Resolved
Aug 22, 2024, 02:21 PM UTC
Duration
49m
Timeline · 4 updates
  1. investigating Aug 22, 2024, 01:32 PM UTC

    We've received reports that customers are unable to modify their subscription. Our team is investigating this issue and plan to get this resolved as soon as possible.

  2. identified Aug 22, 2024, 01:38 PM UTC

    Our engineers have identified the issue and are working on a fix.

  3. monitoring Aug 22, 2024, 01:49 PM UTC

    Our engineers have implemented a fix for this issue and customers should now be able to manage their subscriptions without error. We will continue to monitor this situation to confirm that the fix was successful.

  4. resolved Aug 22, 2024, 02:21 PM UTC

    This incident is resolved. Thanks for bearing with us!

Read the full incident report →

Notice July 17, 2024

Errors when loading Hotjar Insights

Detected by Pingoru
Jul 17, 2024, 08:55 AM UTC
Resolved
Jul 17, 2024, 11:59 AM UTC
Duration
3h 4m
Timeline · 3 updates
  1. identified Jul 17, 2024, 08:55 AM UTC

    Our engineers have identified an issue that means you may see an error when trying to access your Insights account. We have identified the source of the issue and are working on a fix. Thanks for bearing with us!

  2. monitoring Jul 17, 2024, 09:13 AM UTC

    We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

  3. resolved Jul 17, 2024, 11:59 AM UTC

    This incident is now resolved. Thanks for bearing with us!

Read the full incident report →

Notice June 7, 2024

Bundle Discount applied incorrectly to some accounts

Detected by Pingoru
Jun 07, 2024, 10:37 AM UTC
Resolved
Jun 10, 2024, 04:07 PM UTC
Duration
3d 5h
Timeline · 3 updates
  1. identified Jun 07, 2024, 10:37 AM UTC

    The Bundle Discount has been applied incorrectly to a small number of accounts

  2. investigating Jun 07, 2024, 10:38 AM UTC

    Our engineers have identified the cause, and are working on a solution

  3. resolved Jun 10, 2024, 04:07 PM UTC

    Our engineers have resolved the issue and customers got back the proper discount

Read the full incident report →