Hotjar incident

Investigating Issues with Interview Scheduling Timezones

Notice Resolved View vendor source →

Hotjar experienced a notice incident on September 11, 2025, lasting 4d 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 11:04 AM UTC
Resolved
Sep 15, 2025, 02:22 PM UTC
Duration
4d 3h
Detected by Pingoru
Sep 11, 2025, 11:04 AM UTC

Update timeline

  1. investigating Sep 11, 2025, 11:04 AM UTC

    Investigating - We have identified an issue with Interviews where the selected timezone for a project is not being applied correctly during participant scheduling. Our team is actively investigating the cause and will provide an update as soon as possible.

  2. resolved Sep 15, 2025, 02:22 PM UTC

    This issue has been resolved. A fix was deployed to ensure interview scheduling now correctly uses the timezone set in the project’s settings. We apologize for the inconvenience.