Hotjar Outage History

Hotjar is up right now

Hotjar had 28 outages in the last 2 years totaling 228h 8m of downtime — averaging 1.2 incidents per month.

There were 28 Hotjar outages since May 30, 2024 totaling 228h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hotjar.com

Critical June 3, 2024

Some session data not being ingested

Detected by Pingoru
Jun 03, 2024, 05:24 PM UTC
Resolved
Jun 05, 2024, 09:22 AM UTC
Duration
1d 15h
Timeline · 5 updates
  1. investigating Jun 03, 2024, 05:24 PM UTC

    We're investigating an issue with session data being ingested. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

  2. investigating Jun 03, 2024, 09:25 PM UTC

    Our engineers are still actively investigating the problem, and working directly with our cloud provider to help us resolve it. We understand that this is impacting your use of Hotjar, so thank you for bearing with us while we work on a fix.

  3. investigating Jun 04, 2024, 08:27 AM UTC

    Our engineers have deployed temporary changes to improve session capture handling while they continue to work with our cloud provider to find the root cause of this issue. Thank you for bearing with us while we work on a resolution.

  4. monitoring Jun 04, 2024, 12:26 PM UTC

    Our engineers have returned data ingestion to regular levels and will be monitoring the situation for several hours to ensure there is no regression. Thanks for bearing with us!

  5. resolved Jun 05, 2024, 09:22 AM UTC

    This incident is now resolved. Our engineers have resolved the issue with session data ingestion and will continue to work with our cloud provider to ensure continued success. Thanks for bearing with us!

Read the full incident report →

Notice June 3, 2024

Ask responses briefly rejected

Detected by Pingoru
Jun 03, 2024, 09:31 AM UTC
Resolved
Jun 03, 2024, 09:31 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 03, 2024, 09:31 AM UTC

    From approximately 7:26 to 7:42 UTC, an internal change caused Ask product responses to be rejected instead of saved. Our monitoring system alerted us to this issue and we reverted the change immediately and everything is working as expected again.

Read the full incident report →

Notice May 30, 2024

Some plans not correctly activated

Detected by Pingoru
May 30, 2024, 02:16 PM UTC
Resolved
Jun 07, 2024, 10:27 AM UTC
Duration
7d 20h
Timeline · 3 updates
  1. identified May 30, 2024, 02:16 PM UTC

    We are investigating an issue where the plans for a small number of accounts are not correctly activated

  2. investigating May 30, 2024, 03:22 PM UTC

    Our engineers have identified the cause of the issue, and are working on a solution

  3. resolved Jun 07, 2024, 10:27 AM UTC

    Our engineers have resolved the issue and all plans are now correctly activated

Read the full incident report →