Resolved after 13 hours 14 minutes, on September 24, 2026.
We have completed the recovery process and the MySQL service is fully operational once again. We're currently monitoring the server health and stability.
Update timeline
- investigating Sep 24, 2026, 07:50 AM UTC
We are performing an emergency maintenance on server 1476, located in the United Kingdom. Client websites hosted there could be temporarily inaccessible or might load slower than usual. Our team is currently working to restore normal performance levels. We apologize for any inconvenience caused.
- identified Sep 24, 2026, 09:28 AM UTC
We have identified an issue with the server's database service and we are in the process of recovering it. During this process, client websites hosted on this server may show errors related to database connection. Our engineers are actively working to complete the recovery and restore the functionality. Thank you for your patience.
- identified Sep 24, 2026, 04:04 PM UTC
We continue progressing on the recovery process. Thank you for your patience.
- monitoring Sep 24, 2026, 08:11 PM UTC
We have completed the recovery process and the MySQL service is fully operational once again. We're currently monitoring the server health and stability.
- resolved Sep 24, 2026, 09:05 PM UTC
This incident has been resolved.
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