Emergency Network Maintenance in SG-NME Datacenter

Update timeline

1. investigating Sep 22, 2026, 10:39 AM UTC

   We are performing an emergency Network maintenance in the Singapore datacenter. Client websites hosted there could be temporarily inaccessible or might load slower than usual. Our team is currently working to restore normal performance levels. We apologize for any inconvenience caused.

2. identified Sep 22, 2026, 11:14 AM UTC

   We're currently seeing reduced network capacity in the Asia region, which may cause intermittent packet loss and increased latency for some customers connecting through Singapore. Traffic is being rerouted across alternative paths while the issue persists. Our network team has identified the cause and is working on a fix. We'll share an update as soon as we have more information.

3. monitoring Sep 22, 2026, 11:31 AM UTC

   The issue has been resolved. A fix has been applied and network capacity in the Asia region is fully restored — customers connecting through Singapore should see normal latency and no packet loss. Our network team is monitoring performance to ensure everything remains stable, and we'll close this out shortly.

4. resolved Sep 22, 2026, 11:55 AM UTC

   The issue has been resolved. Network in the Asia region is showing no more issues and users shouldn't experience any packet loss or bad latency.