Password reset and email verification delays

Update timeline

1. investigating Apr 22, 2026, 09:58 AM UTC

   We are aware of a few customers experiencing some delays when receiving password reset email and verification emails. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, please reach out to our support team.

2. resolved Apr 27, 2026, 09:11 PM UTC

   We've fixed the core issue, and are waiting for things to recover.

3. resolved Apr 28, 2026, 11:55 PM UTC

   After a careful monitoring period, we would like to thank our clients for the patience they've had whilst our team was working on this resolution and apologize for any inconvenience caused. If you have further issues please don't hesitate to contact us, were are here 24/7 and always ready to assist.