Honorlock incident

3rd party chat provider experiencing service outage.

Major Resolved View vendor source →

Honorlock experienced a major incident on May 27, 2025 affecting Support, lasting 5h 34m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 10:46 AM UTC
Resolved
May 27, 2025, 04:20 PM UTC
Duration
5h 34m
Detected by Pingoru
May 27, 2025, 10:46 AM UTC

Affected components

Support

Update timeline

  1. investigating May 27, 2025, 10:46 AM UTC

    Our provider is aware and is currently investigating the issue. Customers may be unable to initiate support chats or connect with a live agent. Please submit a ticket via email to [email protected] for assistance.

  2. identified May 27, 2025, 10:52 AM UTC

    Our provider has identified the issue and is working on implementing a fix.

  3. identified May 27, 2025, 01:20 PM UTC

    Our third party provider is continuing to work on a solution.

  4. monitoring May 27, 2025, 03:48 PM UTC

    A fix has been implemented and the results are being monitored by our third party provider. We have seen success with customers reaching support agents.

  5. resolved May 27, 2025, 04:20 PM UTC

    This incident has been resolved.