Honorlock incident

Exam Start Issues Related to our Video Streaming Provider

Major Resolved View vendor source →

Honorlock experienced a major incident on April 8, 2020 affecting Canvas Proctoring and Blackboard Proctoring and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2020, 08:16 PM UTC
Resolved
Apr 08, 2020, 08:39 PM UTC
Duration
23m
Detected by Pingoru
Apr 08, 2020, 08:16 PM UTC

Affected components

Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringThird-party Platform Proctoring

Update timeline

  1. identified Apr 08, 2020, 08:16 PM UTC

    We have identified that our video streaming provider is encountering errors initializing the video stream. We are working with the provider to resolve the issue, however, students may encounter errors starting their exams. At this time, please try to relaunch your proctoring window and check back to the status page for updates as more information is made available.

  2. monitoring Apr 08, 2020, 08:31 PM UTC

    We are continuing to work through the root cause of the issue with our video streaming service, however, we do see that the errors related to the issue have diminished. We are continuing to monitor the situation, but we would encourage any students who encountered this issue earlier to retry starting their exam as all functionality has returned to normal.

  3. resolved Apr 08, 2020, 08:39 PM UTC

    This incident has been resolved.