Honorlock experienced a major incident on December 3, 2020 affecting Canvas Proctoring and Blackboard Proctoring and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringThird-party Platform Proctoring
Update timeline
- investigating Dec 03, 2020, 07:23 PM UTC
At this time, we are receiving reports from students experiencing time out error messages. We are currently investigating and will update this as we receive additional information.
- identified Dec 03, 2020, 07:39 PM UTC
At this time, we believe we have found the root cause of the issue and are working on a resolution. We'll continue to update this post as additional information becomes available.
- monitoring Dec 03, 2020, 07:49 PM UTC
At this time, all systems are back to operational status. We will continue to monitor and update if needed.
- resolved Dec 03, 2020, 08:17 PM UTC
This incident has been resolved.