Honorlock experienced a minor incident on February 12, 2021 affecting Canvas Proctoring and Blackboard Proctoring and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringThird-party Platform Proctoring
Update timeline
- investigating Feb 12, 2021, 01:01 AM UTC
At this time, we're receiving intermittent reports from students who are unable to authenticate to start their assessment with Honorlock and may see errors in the camera window during the exam. We are currently investigating these reports and will provide updates in the coming minutes.
- monitoring Feb 12, 2021, 01:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 12, 2021, 01:26 AM UTC
This incident has been resolved.