Honorlock experienced a minor incident on December 17, 2021 affecting Canvas Proctoring and Blackboard Proctoring and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringThird-party Platform Proctoring
Update timeline
- investigating Dec 17, 2021, 06:26 PM UTC
At this time, we’re getting sporadic reports from exam takers that they are receiving a notification that their exam has been paused unnecessarily. We believe this is due to an issue with one of our service providers. We are currently investigating and will update this post as more information becomes available.
- monitoring Dec 17, 2021, 06:36 PM UTC
We are seeing success with students relaunching and believe the issue is resolved. We will continue to monitor and post any updates.
- resolved Dec 17, 2021, 07:03 PM UTC
This incident has been resolved.