Honorlock incident

Exam Start Issues

Minor Resolved View vendor source →

Honorlock experienced a minor incident on January 18, 2022 affecting Canvas Proctoring and Blackboard Proctoring and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2022, 03:26 PM UTC
Resolved
Jan 18, 2022, 03:33 PM UTC
Duration
7m
Detected by Pingoru
Jan 18, 2022, 03:26 PM UTC

Affected components

Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringThird-party Platform Proctoring

Update timeline

  1. investigating Jan 18, 2022, 03:26 PM UTC

    We are currently investigating reports of some students unable to start their exams. At this time, we would recommend students attempting to start a new exam try again at a later time. We are actively investigating and will update this post once more information is available.

  2. resolved Jan 18, 2022, 03:33 PM UTC

    This incident has been resolved. Students should be able to begin their exams without issue at this point.