Honorlock experienced a major incident on February 24, 2022 affecting Support, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Support
Update timeline
- identified Feb 24, 2022, 03:41 PM UTC
Our chat support provider is currently investigating an issue that is impacting our ability to deliver chat support. Due to this, we are unable to answer support chats at this time. We are working directly with our chat provider to resolve this issue as quickly as possible. If you need support assistance, please email [email protected] and we will address your issue once support functionality is restored.
- resolved Feb 24, 2022, 05:59 PM UTC
Our chat provider has announced that they have resolved the issue with chat support.