Honorlock experienced a critical incident on April 27, 2023 affecting Canvas Proctoring and Blackboard Proctoring and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringThird-party Platform Proctoring
Update timeline
- investigating Apr 27, 2023, 12:43 AM UTC
We are currently experiencing issues with beginning and taking proctored exams, and users may be unable to test at this time. Our team is investigating the issue and we hope to have a resolution shortly.
- identified Apr 27, 2023, 12:50 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 27, 2023, 12:54 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 27, 2023, 12:59 AM UTC
This incident has been resolved and all services have been restored.