Honorlock experienced a major incident on May 1, 2023 affecting Canvas Proctoring and Blackboard Proctoring and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringThird-party Platform Proctoring
Update timeline
- identified May 01, 2023, 02:15 PM UTC
We are currently experiencing issues with beginning or continuing exams. We have identified the root cause and are working to implement a solution.
- monitoring May 01, 2023, 02:30 PM UTC
Services have been restored to normal and our team is currently monitoring the situation.
- resolved May 01, 2023, 02:39 PM UTC
This incident has been resolved.