Honorlock experienced a notice incident on November 8, 2023 affecting Canvas Proctoring and Blackboard Proctoring and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringThird-party Platform Proctoring
Update timeline
- investigating Nov 08, 2023, 03:13 PM UTC
We are investigating reports of users being unable to start or continue exams.
- identified Nov 08, 2023, 03:22 PM UTC
We have identified the root cause of the issue and are working to implement a solution.
- monitoring Nov 08, 2023, 03:32 PM UTC
A fix has been implemented to restore services. We are currently monitoring to ensure no further complications or additional downtime.
- monitoring Nov 08, 2023, 03:43 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 08, 2023, 03:43 PM UTC
This incident has been resolved.