Honorlock experienced a notice incident on February 5, 2024 affecting Canvas Proctoring and Blackboard Proctoring and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks Proctoring
Update timeline
- investigating Feb 05, 2024, 11:37 PM UTC
We have received reports of long loading times and time-out errors and are currently investigating.
- identified Feb 06, 2024, 12:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 06, 2024, 12:27 AM UTC
A fix has been implemented and we are seeing positive results.
- monitoring Feb 06, 2024, 12:31 AM UTC
We are continuing to monitor the issue, but have received no new reports of problems at this time.
- resolved Feb 06, 2024, 12:42 AM UTC
This incident has been resolved.