Honorlock experienced a notice incident on February 8, 2024 affecting Canvas Proctoring and Blackboard Proctoring and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 08, 2024, 01:37 AM UTC
We are currently investigating reports of timeouts, exam pauses, and degraded performance while testing.
- investigating Feb 08, 2024, 01:56 AM UTC
We are continuing to investigate these issues and hope to identify the root cause soon.
- identified Feb 08, 2024, 02:03 AM UTC
We have identified the root cause of the issue and are working on implementing a solution.
- monitoring Feb 08, 2024, 02:24 AM UTC
A fix has been implemented and we are starting to see positive results. Exam takers currently experiencing issues may see relief by reinstalling the Honorlock Extension.
- resolved Feb 08, 2024, 02:38 AM UTC
This incident has been resolved, confirmed by no new reports from Exam Takers. We will continue to monitor our systems as a precaution.