Honorlock incident

3rd party chat provider experiencing service outage.

Notice Resolved View vendor source →

Honorlock experienced a notice incident on February 27, 2024 affecting Support, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2024, 04:33 PM UTC
Resolved
Feb 27, 2024, 07:43 PM UTC
Duration
3h 10m
Detected by Pingoru
Feb 27, 2024, 04:33 PM UTC

Affected components

Support

Update timeline

  1. investigating Feb 27, 2024, 04:33 PM UTC

    Our 3rd party provider is aware and investigating the incident. All support inquiries can be directed to [email protected] until service is restored.

  2. investigating Feb 27, 2024, 05:18 PM UTC

    We have seen some improvements but our chat provider is still working to fully identify the cause of the service outage.

  3. identified Feb 27, 2024, 06:01 PM UTC

    Our provider has identified the problem and are working towards a solution.

  4. monitoring Feb 27, 2024, 07:05 PM UTC

    A fix has been implemented and our chat provider is monitoring the results. We have not seen any further complications at this point.

  5. resolved Feb 27, 2024, 07:43 PM UTC

    This incident has been resolved.