Honorlock incident

3rd party chat provider experiencing service outage.

Notice Resolved View vendor source →

Honorlock experienced a notice incident on April 2, 2024 affecting Support, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2024, 07:53 PM UTC
Resolved
Apr 02, 2024, 10:10 PM UTC
Duration
2h 16m
Detected by Pingoru
Apr 02, 2024, 07:53 PM UTC

Affected components

Support

Update timeline

  1. investigating Apr 02, 2024, 07:53 PM UTC

    Our chat provider is currently investigating the issue and hope to have a resolution soon. In the meantime, please direct all Support inquiries to [email protected] for assistance.

  2. investigating Apr 02, 2024, 08:18 PM UTC

    Our chat provider is currently investigating the issue and hope to have a resolution soon. In the meantime, please direct all Support inquiries to [email protected] for assistance. Additional support resources can be found at https://honorlock.kb.help/

  3. investigating Apr 02, 2024, 08:33 PM UTC

    Our chat provider has identified the problem and is working to implement a solution. In the meantime, please direct all Support inquiries to [email protected] for assistance. Additional support resources can be found at https://honorlock.kb.help/

  4. monitoring Apr 02, 2024, 09:04 PM UTC

    A fix has been implemented and agents are now able to receive chats.

  5. resolved Apr 02, 2024, 10:10 PM UTC

    This incident has been resolved.