Honorlock incident

Honorlock Service Outage

Minor Resolved View vendor source →

Honorlock experienced a minor incident on April 4, 2024 affecting Canvas Proctoring and Blackboard Proctoring and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 07:21 PM UTC
Resolved
Apr 04, 2024, 08:08 PM UTC
Duration
46m
Detected by Pingoru
Apr 04, 2024, 07:21 PM UTC

Affected components

Canvas ProctoringBlackboard ProctoringD2L ProctoringAleks ProctoringThird-party Platform Proctoring

Update timeline

  1. investigating Apr 04, 2024, 07:21 PM UTC

    We are currently investigating reports of exam takers being stuck on an Exam Paused screen or are unable to proceed past the ID Verification step.

  2. identified Apr 04, 2024, 07:38 PM UTC

    We have identified the issue and implementing a solution now. Users may initially see a service disruption that can be restored by relaunching their camera to resume testing.

  3. monitoring Apr 04, 2024, 07:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 04, 2024, 08:08 PM UTC

    This incident has been resolved.