Honorlock incident

3rd party chat provider experiencing service outage.

Minor Resolved View vendor source →

Honorlock experienced a minor incident on May 1, 2024 affecting Support, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2024, 01:46 PM UTC
Resolved
May 01, 2024, 05:09 PM UTC
Duration
3h 22m
Detected by Pingoru
May 01, 2024, 01:46 PM UTC

Affected components

Support

Update timeline

  1. investigating May 01, 2024, 01:46 PM UTC

    Users may be unable to begin chats or connect to an agent. Our chat provider is aware of the issue and is currently investigating. Please submit all support inquiries to [email protected] for assistance in the meantime.

  2. identified May 01, 2024, 02:30 PM UTC

    The issue has been identified and a fix is being implemented. Our support team is able to assist via [email protected].

  3. monitoring May 01, 2024, 03:06 PM UTC

    A fix has been implemented and the results are being monitored. Agents are now able to receive chats.

  4. monitoring May 01, 2024, 03:58 PM UTC

    We are continuing to monitor the results of the fix but have seen improvements.

  5. resolved May 01, 2024, 05:09 PM UTC

    This issue has been resolved.