Honorlock incident

3rd party chat provider experiencing service outage.

Notice Resolved View vendor source →

Honorlock experienced a notice incident on June 4, 2024 affecting Support, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2024, 03:16 PM UTC
Resolved
Jun 04, 2024, 06:37 PM UTC
Duration
3h 20m
Detected by Pingoru
Jun 04, 2024, 03:16 PM UTC

Affected components

Support

Update timeline

  1. investigating Jun 04, 2024, 03:16 PM UTC

    Our third party chat provider is aware of the issue and is currently investigating. Users may be unable to begin a chat or connect with an agent. Please direct all support inquiries to the following email address: [email protected]

  2. identified Jun 04, 2024, 03:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 04, 2024, 04:19 PM UTC

    A fix has been implemented. Our chat provider is monitoring the results. Agents have reported success receiving and responding to chats.

  4. resolved Jun 04, 2024, 06:37 PM UTC

    This incident has been resolved.