Honorlock incident

Instructure - Canvas experiencing service interruptions/outage

Minor Resolved View vendor source →

Honorlock experienced a minor incident on June 12, 2024 affecting Canvas Proctoring, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2024, 05:31 PM UTC
Resolved
Jun 12, 2024, 06:31 PM UTC
Duration
1h
Detected by Pingoru
Jun 12, 2024, 05:31 PM UTC

Affected components

Canvas Proctoring

Update timeline

  1. investigating Jun 12, 2024, 05:31 PM UTC

    Instructure is aware and are currently investigating. Users may see a "This website is under heavy load" error message in Canvas when attempting to take an exam or navigate through Canvas.

  2. identified Jun 12, 2024, 05:32 PM UTC

    Instructure has identified the problem and are working on a fix.

  3. resolved Jun 12, 2024, 06:31 PM UTC

    This incident has been resolved.