Honorlock experienced a critical incident on August 8, 2024 affecting Support, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2024, 06:15 PM UTC
Our chat provider is currently investigating an issue that is impacting our chat support availability. Due to this, we are unable to answer support chats at this time. We are working directly with our chat provider to resolve this issue as quickly as possible. If you need support assistance, please email [email protected] and we will address your issue once support functionality is restored.
- identified Aug 08, 2024, 06:29 PM UTC
Our chat provider is currently investigating an issue that is impacting our chat support availability. The issue has been identified and a fix is currently being implemented. Due to this, we are unable to answer support chats at this time. We are working directly with our chat provider to resolve this issue as quickly as possible. If you need support assistance, please email [email protected] and we will address your issue once support functionality is restored.
- monitoring Aug 08, 2024, 09:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 08, 2024, 10:58 PM UTC
This incident has been resolved.