Honorlock experienced a critical incident on August 16, 2024 affecting Support, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Support
Update timeline
- investigating Aug 16, 2024, 11:00 AM UTC
Our chat provider is currently investigating an issue that is impacting our chat support availability. Due to this, we are unable to answer support chats at this time. We are working directly with our chat provider to resolve this issue as quickly as possible. If you need support assistance, please email [email protected] and we will address your issue once support functionality is restored.
- monitoring Aug 16, 2024, 11:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 16, 2024, 02:03 PM UTC
This incident has been resolved!