Resolved after 37 minutes, affecting ui.honeycomb.io - US1 App Interface and ui.eu1.honeycomb.io - EU1 App Interface, on August 21, 2026.
We have deployed the fix and are seeing recovery of normal Canvas functionality.
Affected components
ui.honeycomb.io - US1 App Interfaceui.eu1.honeycomb.io - EU1 App Interface
Update timeline
- identified Aug 21, 2026, 03:21 PM UTC
Canvas is not loading for customers in the US and EU regions and we have identified what we believe to be the cause and are rolling out a fix.
- monitoring Aug 21, 2026, 03:25 PM UTC
We have deployed the fix and are seeing recovery of normal Canvas functionality.
- resolved Aug 21, 2026, 03:59 PM UTC
This incident has been resolved.
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