Resolved after 1 hour 33 minutes, affecting Web Application and API, on May 30, 2020.
We have switched all affected systems to new certificates and everything is back to normal.
Affected components
Update timeline
- investigating May 30, 2020, 11:56 AM UTC
We have experienced a drop in external traffic which leads us to believe that some customers may not currently be able to access our service. At this time we suspect that the issue is caused by network problems outside of our own systems, and we are currently investigating to confirm this.
- monitoring May 30, 2020, 12:33 PM UTC
The unavailability is being caused by an upstream SSL problem. Comodo (our CA) is being flagged as "untrusted" by clients. See this tweet for an example: https://twitter.com/aitorpazos/status/1266703889786691584 We are currently monitoring the situation, as well as investigating other solutions.
- monitoring May 30, 2020, 01:19 PM UTC
We are in the process of issuing new certificates from a different CA, to work around Comodo's issue.
- resolved May 30, 2020, 01:29 PM UTC
We have switched all affected systems to new certificates and everything is back to normal.
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