Hiver Outage History

Hiver is up right now

Hiver had 17 outages in the last 2 years totaling 55h 22m of downtime — averaging 0.7 incidents per month.

There were 17 Hiver outages since July 31, 2024 totaling 55h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hiverhq.com

Minor July 24, 2026

Hiver service disruption due to AWS outage

Detected by Pingoru
Jul 24, 2026, 12:01 PM UTC
Resolved
Jul 24, 2026, 01:16 PM UTC
Duration
1h 15m
Affected: Email User ExperienceEmail User ExperienceEmail syncEmail SyncAWS route53-us-west-2AWS apigateway-us-west-2
Timeline · 3 updates
  1. monitoring Jul 24, 2026, 12:01 PM UTC

    We are currently experiencing a service disruption affecting Hiver due to an ongoing outage with Amazon Web Services (AWS), one of our infrastructure providers. As a result, some users may experience issues with Hiver services. Our team is actively monitoring the situation and working to minimize the impact. We will provide further updates as more information becomes available.

  2. monitoring Jul 24, 2026, 12:11 PM UTC

    We are seeing initial signs of recovery as AWS services begin to stabilize. Hiver services are also gradually recovering. Our team continues to closely monitor the situation and will provide further updates as we work toward full service restoration.

  3. resolved Jul 24, 2026, 01:16 PM UTC

    The AWS service disruption has been resolved, and Hiver services have fully recovered. Thank you for your patience and understanding.

Read the full incident report →

Major May 13, 2026

Unable to Change Status and Assign Emails in Hiver for Gmail

Detected by Pingoru
May 13, 2026, 08:08 AM UTC
Resolved
May 13, 2026, 08:16 AM UTC
Duration
8m
Affected: Email User Experience
Timeline · 3 updates
  1. investigating May 13, 2026, 08:08 AM UTC

    We are currently investigating an issue where some users are unable to change email statuses and assign emails in Hiver for Gmail. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We apologize for the inconvenience and will continue to share updates here as we make progress.

  2. identified May 13, 2026, 08:13 AM UTC

    We have identified the cause of the issue affecting the ability to change email statuses and assign emails in Hiver for Gmail. Our engineering team is currently working on implementing a fix and restoring full functionality as quickly as possible.

  3. resolved May 13, 2026, 08:16 AM UTC

    The issue affecting the ability to change email statuses and assign emails in Hiver for Gmail has now been resolved. Our engineering team has implemented the fix, and services are operating normally again.

Read the full incident report →

Major April 28, 2026

Hiver's Chat services downtime

Detected by Pingoru
Apr 28, 2026, 03:05 PM UTC
Resolved
Apr 28, 2026, 03:05 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 29, 2026, 03:39 PM UTC

    On April 28th at 3:05 PM UTC, Hiver faced an issue with Chat services, which lasted for about 43 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 3:48 PM UTC.

Read the full incident report →

Minor March 31, 2026

Shared Mailbox Creation Temporarily Unavailable

Detected by Pingoru
Mar 31, 2026, 03:34 PM UTC
Resolved
Apr 01, 2026, 08:02 AM UTC
Duration
16h 27m
Affected: Google Apps Gmail
Timeline · 2 updates
  1. investigating Mar 31, 2026, 03:34 PM UTC

    Due to an ongoing Google authorization issue, creating new Shared Mailboxes and reauthorizing Google user or group inboxes is currently unavailable. Our team is actively working with Google to resolve this at the earliest. If you need any assistance, please reach out to [email protected].

  2. resolved Apr 01, 2026, 08:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 27, 2026

Hiver sync services are experiencing a downtime.

Detected by Pingoru
Mar 27, 2026, 11:53 AM UTC
Resolved
Mar 27, 2026, 12:40 PM UTC
Duration
46m
Affected: Email User ExperienceEmail Sync
Timeline · 2 updates
  1. identified Mar 27, 2026, 11:53 AM UTC

    We’re currently experiencing an issue with email sync in Hiver. Our engineering team is actively investigating and working to resolve this. We’ll share the next update within the next 30 minutes.

  2. resolved Mar 27, 2026, 12:40 PM UTC

    We're back! All our Hiver services are up and running now. We thank you for your patience.

Read the full incident report →

Major November 18, 2025

Hiver's Automation services downtime

Detected by Pingoru
Nov 18, 2025, 05:12 PM UTC
Resolved
Nov 18, 2025, 06:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 18, 2025, 05:12 PM UTC

    On November 18th at 6:30 AM UTC, Hiver faced an issue with Automation services, which lasted for about 1 hour 30 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 8:00 AM UTC.

Read the full incident report →

Minor October 6, 2025

Hiver's activity panel services are experiencing degraded performance

Detected by Pingoru
Oct 06, 2025, 04:49 PM UTC
Resolved
Oct 06, 2025, 05:47 PM UTC
Duration
58m
Affected: Email User ExperienceViews
Timeline · 3 updates
  1. investigating Oct 06, 2025, 04:49 PM UTC

    We are currently investigating issues affecting the performance of Hiver's Activity Panel. Our engineering team is actively working on diagnosing and resolving the problem. We will provide an update within the next 30 minutes.

  2. investigating Oct 06, 2025, 05:26 PM UTC

    Our engineering team continues to investigate the cause of the degraded performance affecting Hiver’s Activity Panel. We are actively working to identify the root cause and will share the next update within 30 minutes.

  3. resolved Oct 06, 2025, 05:47 PM UTC

    We’ve deployed a fix, and all Hiver services are now fully operational. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Critical September 24, 2025

Hiver services are experiencing downtime. Impacted region: Europe

Detected by Pingoru
Sep 24, 2025, 11:53 AM UTC
Resolved
Sep 24, 2025, 12:53 PM UTC
Duration
1h
Affected: Email User ExperienceEmail SyncNotification ServicesViews
Timeline · 3 updates
  1. identified Sep 24, 2025, 11:14 AM UTC

    We’ve received reports from customers in the European region that the Hiver extension isn’t loading. Our engineering team is actively looking into it, and we’ll provide an update within the next 30 minutes.

  2. identified Sep 24, 2025, 11:53 AM UTC

    The issue with the Hiver extension in the European region has been fully resolved. Services are operating normally, and we truly appreciate your patience and understanding.

  3. resolved Sep 24, 2025, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025

Hiver Email Synchronization Delay

Detected by Pingoru
Apr 01, 2025, 03:15 PM UTC
Resolved
Apr 01, 2025, 08:15 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 01, 2025, 02:31 PM UTC

    On April 1, 2025, at approximately 08:15 AM UTC, Hiver encountered delays in email synchronization, lasting about 45 minutes. Our engineers identified the root cause and fully resolved the issue by 09:00 AM UTC.

Read the full incident report →

Critical March 25, 2025

Hiver services are experiencing a downtime

Detected by Pingoru
Mar 25, 2025, 09:35 AM UTC
Resolved
Mar 25, 2025, 09:53 AM UTC
Duration
17m
Affected: Email User ExperienceEmail Sync
Timeline · 3 updates
  1. identified Mar 25, 2025, 09:35 AM UTC

    We are currently investigating issues with the Hiver extension. Our engineering team is actively working to identify the root cause. The next update will be provided within 30 minutes.

  2. identified Mar 25, 2025, 09:52 AM UTC

    We are actively deploying a fix for the issue with the Hiver extension. Our engineering team is working to resolve this as quickly as possible. We appreciate your patience.

  3. resolved Mar 25, 2025, 09:53 AM UTC

    All Hiver services are now fully operational. We thank you for your patience and understanding.

Read the full incident report →

Critical January 27, 2025

Hiver's Chat services are experiencing a downtime

Detected by Pingoru
Jan 27, 2025, 10:35 AM UTC
Resolved
Jan 27, 2025, 10:44 AM UTC
Duration
8m
Affected: Hiver Chat
Timeline · 2 updates
  1. identified Jan 27, 2025, 10:35 AM UTC

    We are currently facing issues with Hiver's Chat services. Our top engineers are actively working to diagnose and resolve the problem. We will provide the next update within 30 minutes.

  2. resolved Jan 27, 2025, 10:44 AM UTC

    The engineering team has successfully resolved the issue. All Hiver services are fully operational. We appreciate your patience and understanding.

Read the full incident report →

Minor January 7, 2025

Hiver services are experiencing performance degradation

Detected by Pingoru
Jan 07, 2025, 09:46 PM UTC
Resolved
Jan 07, 2025, 11:08 PM UTC
Duration
1h 21m
Affected: Email User ExperienceEmail Sync
Timeline · 4 updates
  1. investigating Jan 07, 2025, 10:06 PM UTC

    Hiver services are currently experiencing degraded performance. Our engineers are actively working on resolving the issue, and we'll provide an update within the next 30 minutes.

  2. identified Jan 07, 2025, 10:37 PM UTC

    We are actively deploying a fix and our engineering team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and will provide further updates shortly.

  3. monitoring Jan 07, 2025, 10:56 PM UTC

    We’ve deployed the fix and are actively monitoring the system to ensure there is no further degradation in Hiver’s performance. Our priority is to maintain smooth and uninterrupted service. We’ll provide the next update as soon as it’s available.

  4. resolved Jan 07, 2025, 11:08 PM UTC

    We’re back! All Hiver services are now fully operational. Thank you for your patience and understanding.

Read the full incident report →

Notice December 5, 2024

Email sync delay due to Gmail API Failure

Detected by Pingoru
Dec 05, 2024, 09:30 AM UTC
Resolved
Dec 05, 2024, 09:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 05, 2024, 03:50 PM UTC

    The sync process was delayed due to Gmail API failure, impacting operations from 10:30 AM to 11:30 AM GMT. The issue has now been fully resolved, and services are back to normal.

Read the full incident report →

Minor September 13, 2024

Hiver services are experiencing degraded performance

Detected by Pingoru
Sep 13, 2024, 04:12 PM UTC
Resolved
Sep 13, 2024, 05:15 PM UTC
Duration
1h 3m
Affected: Google Apps GmailEmail User ExperienceEmail Sync
Timeline · 2 updates
  1. investigating Sep 13, 2024, 04:12 PM UTC

    We are aware of the "Gmail API error" impacting a subset of users and our team is actively investigating it. We will provide the next update in 30 minutes. Thank you for your patience as we work to resolve this matter.

  2. resolved Sep 13, 2024, 05:15 PM UTC

    Hiver services are now fully operational. The issue was caused by Gmail API failures. Thank you for your patience.

Read the full incident report →

Minor July 31, 2024

Hiver services are currently experiencing a degradation in performance

Detected by Pingoru
Jul 31, 2024, 02:30 PM UTC
Resolved
Jul 31, 2024, 02:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 01, 2024, 11:06 AM UTC

    Hiver's services are currently experiencing performance degradation. Few users reported delay in loading of Hiver's Activity Panel. This incident occurred between 2:18 PM UTC and 2:41 PM UTC on August 31st. Our engineering team investigated the root cause and a fix has been rolled out.

Read the full incident report →