Hiver incident

Hiver services are experiencing downtime. Impacted region: Europe

Critical Resolved View vendor source →

Hiver experienced a critical incident on September 24, 2025 affecting Email User Experience and Email Sync and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 11:53 AM UTC
Resolved
Sep 24, 2025, 12:53 PM UTC
Duration
1h
Detected by Pingoru
Sep 24, 2025, 11:53 AM UTC

Affected components

Email User ExperienceEmail SyncNotification ServicesViews

Update timeline

  1. identified Sep 24, 2025, 11:14 AM UTC

    We’ve received reports from customers in the European region that the Hiver extension isn’t loading. Our engineering team is actively looking into it, and we’ll provide an update within the next 30 minutes.

  2. identified Sep 24, 2025, 11:53 AM UTC

    The issue with the Hiver extension in the European region has been fully resolved. Services are operating normally, and we truly appreciate your patience and understanding.

  3. resolved Sep 24, 2025, 12:53 PM UTC

    This incident has been resolved.