Hiver incident

Unable to Change Status and Assign Emails in Hiver for Gmail

Major Resolved View vendor source →

Hiver experienced a major incident on May 13, 2026 affecting Email User Experience, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 08:08 AM UTC
Resolved
May 13, 2026, 08:16 AM UTC
Duration
8m
Detected by Pingoru
May 13, 2026, 08:08 AM UTC

Affected components

Email User Experience

Update timeline

  1. investigating May 13, 2026, 08:08 AM UTC

    We are currently investigating an issue where some users are unable to change email statuses and assign emails in Hiver for Gmail. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We apologize for the inconvenience and will continue to share updates here as we make progress.

  2. identified May 13, 2026, 08:13 AM UTC

    We have identified the cause of the issue affecting the ability to change email statuses and assign emails in Hiver for Gmail. Our engineering team is currently working on implementing a fix and restoring full functionality as quickly as possible.

  3. resolved May 13, 2026, 08:16 AM UTC

    The issue affecting the ability to change email statuses and assign emails in Hiver for Gmail has now been resolved. Our engineering team has implemented the fix, and services are operating normally again.