Hiver incident

Hiver email synchronisation and email assignment are currently impacted

Critical Resolved View vendor source →

Hiver experienced a critical incident on August 3, 2026 affecting Email User Experience and Email Sync, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 09:38 AM UTC
Resolved
Aug 03, 2026, 09:52 AM UTC
Duration
14m
Detected by Pingoru
Aug 03, 2026, 09:38 AM UTC

Affected components

Email User ExperienceEmail Sync

Update timeline

  1. identified Aug 03, 2026, 09:38 AM UTC

    We are currently investigating an issue affecting email synchronisation and email assignment. Our engineering team is actively working to identify the root cause. We are closely monitoring the situation and will provide an update within the next 30 minutes.

  2. monitoring Aug 03, 2026, 09:46 AM UTC

    We have deployed a fix and are closely monitoring the system to ensure everything is recovering as expected. Our top priority is to fully restore functionality so you can continue using Hiver without disruption. We will share our next update as soon as more information becomes available.

  3. resolved Aug 03, 2026, 09:52 AM UTC

    The issue affecting email synchronisation and email assignment has been resolved. All services are now operating normally.