Hiver Outage History
Hiver is up right nowPingoru has recorded 50 incidents for Hiver: 8 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 8 of 720 (1%) |
| May 2026 | 2 | 10 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 508 (0%) |
Incidents, newest first
Critical August 3, 2026 Hiver email synchronisation and email assignment are currently impacted 14m Email User Experience, Email Sync
Started Aug 03, 2026, 09:38 AM UTC· resolved Aug 03, 2026, 09:52 AM UTC
- identified Aug 03, 2026, 09:38 AM UTC
We are currently investigating an issue affecting email synchronisation and email assignment. Our engineering team is actively working to identify the root cause. We are closely monitoring the situation and will provide an update within the next 30 minutes.
- monitoring Aug 03, 2026, 09:46 AM UTC
We have deployed a fix and are closely monitoring the system to ensure everything is recovering as expected. Our top priority is to fully restore functionality so you can continue using Hiver without disruption. We will share our next update as soon as more information becomes available.
- resolved Aug 03, 2026, 09:52 AM UTC
The issue affecting email synchronisation and email assignment has been resolved. All services are now operating normally.
Minor July 24, 2026 Hiver service disruption due to AWS outage 1h 15m Email User Experience, Email User Experience, Email sync, Email Sync and 2 more
Started Jul 24, 2026, 12:01 PM UTC· resolved Jul 24, 2026, 01:16 PM UTC
- monitoring Jul 24, 2026, 12:01 PM UTC
We are currently experiencing a service disruption affecting Hiver due to an ongoing outage with Amazon Web Services (AWS), one of our infrastructure providers. As a result, some users may experience issues with Hiver services. Our team is actively monitoring the situation and working to minimize the impact. We will provide further updates as more information becomes available.
- monitoring Jul 24, 2026, 12:11 PM UTC
We are seeing initial signs of recovery as AWS services begin to stabilize. Hiver services are also gradually recovering. Our team continues to closely monitor the situation and will provide further updates as we work toward full service restoration.
- resolved Jul 24, 2026, 01:16 PM UTC
The AWS service disruption has been resolved, and Hiver services have fully recovered. Thank you for your patience and understanding.
Major May 13, 2026 Unable to Change Status and Assign Emails in Hiver for Gmail 8m Email User Experience
Started May 13, 2026, 08:08 AM UTC· resolved May 13, 2026, 08:16 AM UTC
- investigating May 13, 2026, 08:08 AM UTC
We are currently investigating an issue where some users are unable to change email statuses and assign emails in Hiver for Gmail. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We apologize for the inconvenience and will continue to share updates here as we make progress.
- identified May 13, 2026, 08:13 AM UTC
We have identified the cause of the issue affecting the ability to change email statuses and assign emails in Hiver for Gmail. Our engineering team is currently working on implementing a fix and restoring full functionality as quickly as possible.
- resolved May 13, 2026, 08:16 AM UTC
The issue affecting the ability to change email statuses and assign emails in Hiver for Gmail has now been resolved. Our engineering team has implemented the fix, and services are operating normally again.
Critical May 4, 2026 Hiver email synchronization is experiencing a downtime. 9h 46m Email User Experience, Email User Experience, Email sync, Email Sync
Started May 04, 2026, 03:55 PM UTC· resolved May 05, 2026, 01:42 AM UTC
- identified May 04, 2026, 03:55 PM UTC
We are experiencing issues with email synchronization. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes.
- identified May 04, 2026, 04:04 PM UTC
We are continuing to work on a fix for this issue.
- identified May 04, 2026, 04:22 PM UTC
We’re currently investigating an issue affecting email synchronization. Our engineering team is actively working to identify the root cause and resolve it at the earliest. We’re closely monitoring the situation and will share the next update as soon as possible.
- identified May 04, 2026, 05:03 PM UTC
Our engineering team continues to investigate the email synchronization issue. We are making progress in narrowing down the root cause and will share a more detailed update within the next 60 minutes. Thank you for your patience.
- identified May 04, 2026, 05:48 PM UTC
We sincerely apologize for the continued disruption. Our engineering team is still actively investigating the email synchronization issue and working with urgency to resolve it. We will continue to share updates here as soon as possible.
- identified May 04, 2026, 05:48 PM UTC
We are continuing to work on a fix for this issue.
- identified May 04, 2026, 06:39 PM UTC
We recognize the inconvenience this has caused and sincerely regret the disruption. The team is investigating the issue with high priority and working to restore normal service as quickly as possible. Thank you for your continued understanding.
- identified May 04, 2026, 08:47 PM UTC
We understand the inconvenience this may have caused and sincerely apologize for the disruption. Our team is actively investigating the issue as a top priority and is working to restore full service at the earliest. We appreciate your patience and understanding.
- identified May 04, 2026, 10:05 PM UTC
We recognize the impact this email synchronization issue is having and sincerely apologize for the inconvenience caused. Our engineering team is investigating this as a top priority and remains fully engaged in restoring normal service. We will share the next update as soon as more information becomes available.
- monitoring May 04, 2026, 10:47 PM UTC
Email synchronization is currently recovering, and our team is closely monitoring progress to ensure full restoration of functionality.
- monitoring May 04, 2026, 11:51 PM UTC
Hiver’s email synchronization is still recovering, and our team continues to monitor progress closely. We will share another update once it is fully restored.
- resolved May 05, 2026, 01:42 AM UTC
Hiver’s email synchronization has been fully recovered. All services are up and running.
- postmortem May 06, 2026, 03:49 PM UTC
# **Incident postmortem: Email Sync Delay in Shared Inboxes** > Total downtime > > **6.5 hrs** > > Uptime in May 2026 > > **98.95%** > > Prior 12-month avg uptime of Hiver Services > > **≈ 99.98%** **What happened** On May 4, 2026, new incoming emails stopped appearing in Hiver shared inboxes for approximately 6.5 hours. The root cause was an unexpected and severe surge in message queue volume that overwhelmed a core infrastructure component — the Sync Engine — responsible for pulling emails from Gmail into Hiver in real time. Hiver's infrastructure is designed to handle up to 2× our peak traffic at all times. This is one reason we have maintained near-perfect uptime over the past two years. On this occasion, the surge exceeded even that ceiling, bringing the Sync Engine to a near-complete halt. **What we've done immediately** Our engineers have done a deep analysis of this incident. As a remediation step, we have added more elasticity to the message queues infrastructure so that it has more headroom for future surges. We are also committed to migrate additional queues incrementally and completely to the elastic queue infrastructure over the coming weeks. **What we're doing next** Beyond the immediate fixes, we are evaluating several longer-term improvements including faster detection-to-recovery workflows and more granular controls during abnormal volume conditions. We will keep sharing further details on this page as we make progress.
Major April 28, 2026 Hiver's Chat services downtime 5m
Started Apr 28, 2026, 03:00 PM UTC· resolved Apr 28, 2026, 03:05 PM UTC
- resolved Apr 29, 2026, 03:39 PM UTC
On April 28th at 3:05 PM UTC, Hiver faced an issue with Chat services, which lasted for about 43 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 3:48 PM UTC.
Minor March 31, 2026 Shared Mailbox Creation Temporarily Unavailable 16h 27m Google Apps Gmail
Started Mar 31, 2026, 03:34 PM UTC· resolved Apr 01, 2026, 08:02 AM UTC
- investigating Mar 31, 2026, 03:34 PM UTC
Due to an ongoing Google authorization issue, creating new Shared Mailboxes and reauthorizing Google user or group inboxes is currently unavailable. Our team is actively working with Google to resolve this at the earliest. If you need any assistance, please reach out to [email protected].
- resolved Apr 01, 2026, 08:02 AM UTC
This incident has been resolved.
Critical March 27, 2026 Hiver sync services are experiencing a downtime. 46m Email User Experience, Email Sync
Started Mar 27, 2026, 11:53 AM UTC· resolved Mar 27, 2026, 12:40 PM UTC
- identified Mar 27, 2026, 11:53 AM UTC
We’re currently experiencing an issue with email sync in Hiver. Our engineering team is actively investigating and working to resolve this. We’ll share the next update within the next 30 minutes.
- resolved Mar 27, 2026, 12:40 PM UTC
We're back! All our Hiver services are up and running now. We thank you for your patience.
Major November 18, 2025 Hiver's Automation services downtime 1h 30m
Started Nov 18, 2025, 06:30 AM UTC· resolved Nov 18, 2025, 08:00 AM UTC
- resolved Nov 18, 2025, 05:12 PM UTC
On November 18th at 6:30 AM UTC, Hiver faced an issue with Automation services, which lasted for about 1 hour 30 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 8:00 AM UTC.
Minor October 6, 2025 Hiver's activity panel services are experiencing degraded performance 58m Email User Experience, Views
Started Oct 06, 2025, 04:49 PM UTC· resolved Oct 06, 2025, 05:47 PM UTC
- investigating Oct 06, 2025, 04:49 PM UTC
We are currently investigating issues affecting the performance of Hiver's Activity Panel. Our engineering team is actively working on diagnosing and resolving the problem. We will provide an update within the next 30 minutes.
- investigating Oct 06, 2025, 05:26 PM UTC
Our engineering team continues to investigate the cause of the degraded performance affecting Hiver’s Activity Panel. We are actively working to identify the root cause and will share the next update within 30 minutes.
- resolved Oct 06, 2025, 05:47 PM UTC
We’ve deployed a fix, and all Hiver services are now fully operational. Thank you for your patience while we worked to resolve this issue.
Critical September 24, 2025 Hiver services are experiencing downtime. Impacted region: Europe 1h 38m Email User Experience, Email Sync, Notification Services, Views
Started Sep 24, 2025, 11:14 AM UTC· resolved Sep 24, 2025, 12:53 PM UTC
- identified Sep 24, 2025, 11:14 AM UTC
We’ve received reports from customers in the European region that the Hiver extension isn’t loading. Our engineering team is actively looking into it, and we’ll provide an update within the next 30 minutes.
- identified Sep 24, 2025, 11:53 AM UTC
The issue with the Hiver extension in the European region has been fully resolved. Services are operating normally, and we truly appreciate your patience and understanding.
- resolved Sep 24, 2025, 12:53 PM UTC
This incident has been resolved.
Minor April 1, 2025 Hiver Email Synchronization Delay 15m
Started Apr 01, 2025, 08:00 AM UTC· resolved Apr 01, 2025, 08:15 AM UTC
- resolved Apr 01, 2025, 02:31 PM UTC
On April 1, 2025, at approximately 08:15 AM UTC, Hiver encountered delays in email synchronization, lasting about 45 minutes. Our engineers identified the root cause and fully resolved the issue by 09:00 AM UTC.
Critical March 25, 2025 Hiver services are experiencing a downtime 17m Email User Experience, Email Sync
Started Mar 25, 2025, 09:35 AM UTC· resolved Mar 25, 2025, 09:53 AM UTC
- identified Mar 25, 2025, 09:35 AM UTC
We are currently investigating issues with the Hiver extension. Our engineering team is actively working to identify the root cause. The next update will be provided within 30 minutes.
- identified Mar 25, 2025, 09:52 AM UTC
We are actively deploying a fix for the issue with the Hiver extension. Our engineering team is working to resolve this as quickly as possible. We appreciate your patience.
- resolved Mar 25, 2025, 09:53 AM UTC
All Hiver services are now fully operational. We thank you for your patience and understanding.
Critical January 27, 2025 Hiver's Chat services are experiencing a downtime 8m Hiver Chat
Started Jan 27, 2025, 10:35 AM UTC· resolved Jan 27, 2025, 10:44 AM UTC
- identified Jan 27, 2025, 10:35 AM UTC
We are currently facing issues with Hiver's Chat services. Our top engineers are actively working to diagnose and resolve the problem. We will provide the next update within 30 minutes.
- resolved Jan 27, 2025, 10:44 AM UTC
The engineering team has successfully resolved the issue. All Hiver services are fully operational. We appreciate your patience and understanding.
Minor January 7, 2025 Hiver services are experiencing performance degradation 1h 21m Email User Experience, Email Sync
Started Jan 07, 2025, 09:46 PM UTC· resolved Jan 07, 2025, 11:08 PM UTC
- investigating Jan 07, 2025, 10:06 PM UTC
Hiver services are currently experiencing degraded performance. Our engineers are actively working on resolving the issue, and we'll provide an update within the next 30 minutes.
- identified Jan 07, 2025, 10:37 PM UTC
We are actively deploying a fix and our engineering team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and will provide further updates shortly.
- monitoring Jan 07, 2025, 10:56 PM UTC
We’ve deployed the fix and are actively monitoring the system to ensure there is no further degradation in Hiver’s performance. Our priority is to maintain smooth and uninterrupted service. We’ll provide the next update as soon as it’s available.
- resolved Jan 07, 2025, 11:08 PM UTC
We’re back! All Hiver services are now fully operational. Thank you for your patience and understanding.
Notice December 5, 2024 Email sync delay due to Gmail API Failure 4h 30m
Started Dec 05, 2024, 05:00 AM UTC· resolved Dec 05, 2024, 09:30 AM UTC
- resolved Dec 05, 2024, 03:50 PM UTC
The sync process was delayed due to Gmail API failure, impacting operations from 10:30 AM to 11:30 AM GMT. The issue has now been fully resolved, and services are back to normal.
Minor December 4, 2024 Hiver's Activity Panel service experienced downtime. 1d
Started Dec 04, 2024, 03:00 PM UTC· resolved Dec 05, 2024, 03:00 PM UTC
- resolved Dec 05, 2024, 03:56 PM UTC
Hiver's Activity Panel services experienced downtime. The issue is now resolved and services are fully operational.