Hiver Outage History

Hiver is up right now

Hiver had 9 outages in the last 2 years totaling 27h 44m of downtime — averaging 0.4 incidents per month.

There were 9 Hiver outages since October 6, 2025 totaling 27h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hiverhq.com

Critical August 3, 2026

Hiver email synchronisation and email assignment are currently impacted

Detected by Pingoru
Aug 03, 2026, 09:38 AM UTC
Resolved
Aug 03, 2026, 09:52 AM UTC
Duration
14m
Affected: Email User ExperienceEmail Sync
Timeline · 3 updates
  1. identified Aug 03, 2026, 09:38 AM UTC

    We are currently investigating an issue affecting email synchronisation and email assignment. Our engineering team is actively working to identify the root cause. We are closely monitoring the situation and will provide an update within the next 30 minutes.

  2. monitoring Aug 03, 2026, 09:46 AM UTC

    We have deployed a fix and are closely monitoring the system to ensure everything is recovering as expected. Our top priority is to fully restore functionality so you can continue using Hiver without disruption. We will share our next update as soon as more information becomes available.

  3. resolved Aug 03, 2026, 09:52 AM UTC

    The issue affecting email synchronisation and email assignment has been resolved. All services are now operating normally.

Read the full incident report →

Minor July 24, 2026

Hiver service disruption due to AWS outage

Detected by Pingoru
Jul 24, 2026, 12:01 PM UTC
Resolved
Jul 24, 2026, 01:16 PM UTC
Duration
1h 15m
Affected: Email User ExperienceEmail User ExperienceEmail syncEmail SyncAWS route53-us-west-2AWS apigateway-us-west-2
Timeline · 3 updates
  1. monitoring Jul 24, 2026, 12:01 PM UTC

    We are currently experiencing a service disruption affecting Hiver due to an ongoing outage with Amazon Web Services (AWS), one of our infrastructure providers. As a result, some users may experience issues with Hiver services. Our team is actively monitoring the situation and working to minimize the impact. We will provide further updates as more information becomes available.

  2. monitoring Jul 24, 2026, 12:11 PM UTC

    We are seeing initial signs of recovery as AWS services begin to stabilize. Hiver services are also gradually recovering. Our team continues to closely monitor the situation and will provide further updates as we work toward full service restoration.

  3. resolved Jul 24, 2026, 01:16 PM UTC

    The AWS service disruption has been resolved, and Hiver services have fully recovered. Thank you for your patience and understanding.

Read the full incident report →

Major May 13, 2026

Unable to Change Status and Assign Emails in Hiver for Gmail

Detected by Pingoru
May 13, 2026, 08:08 AM UTC
Resolved
May 13, 2026, 08:16 AM UTC
Duration
8m
Affected: Email User Experience
Timeline · 3 updates
  1. investigating May 13, 2026, 08:08 AM UTC

    We are currently investigating an issue where some users are unable to change email statuses and assign emails in Hiver for Gmail. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We apologize for the inconvenience and will continue to share updates here as we make progress.

  2. identified May 13, 2026, 08:13 AM UTC

    We have identified the cause of the issue affecting the ability to change email statuses and assign emails in Hiver for Gmail. Our engineering team is currently working on implementing a fix and restoring full functionality as quickly as possible.

  3. resolved May 13, 2026, 08:16 AM UTC

    The issue affecting the ability to change email statuses and assign emails in Hiver for Gmail has now been resolved. Our engineering team has implemented the fix, and services are operating normally again.

Read the full incident report →

Major April 28, 2026

Hiver's Chat services downtime

Detected by Pingoru
Apr 28, 2026, 03:05 PM UTC
Resolved
Apr 28, 2026, 03:05 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 29, 2026, 03:39 PM UTC

    On April 28th at 3:05 PM UTC, Hiver faced an issue with Chat services, which lasted for about 43 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 3:48 PM UTC.

Read the full incident report →

Minor March 31, 2026

Shared Mailbox Creation Temporarily Unavailable

Detected by Pingoru
Mar 31, 2026, 03:34 PM UTC
Resolved
Apr 01, 2026, 08:02 AM UTC
Duration
16h 27m
Affected: Google Apps Gmail
Timeline · 2 updates
  1. investigating Mar 31, 2026, 03:34 PM UTC

    Due to an ongoing Google authorization issue, creating new Shared Mailboxes and reauthorizing Google user or group inboxes is currently unavailable. Our team is actively working with Google to resolve this at the earliest. If you need any assistance, please reach out to [email protected].

  2. resolved Apr 01, 2026, 08:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 27, 2026

Hiver sync services are experiencing a downtime.

Detected by Pingoru
Mar 27, 2026, 11:53 AM UTC
Resolved
Mar 27, 2026, 12:40 PM UTC
Duration
46m
Affected: Email User ExperienceEmail Sync
Timeline · 2 updates
  1. identified Mar 27, 2026, 11:53 AM UTC

    We’re currently experiencing an issue with email sync in Hiver. Our engineering team is actively investigating and working to resolve this. We’ll share the next update within the next 30 minutes.

  2. resolved Mar 27, 2026, 12:40 PM UTC

    We're back! All our Hiver services are up and running now. We thank you for your patience.

Read the full incident report →

Major November 18, 2025

Hiver's Automation services downtime

Detected by Pingoru
Nov 18, 2025, 06:30 AM UTC
Resolved
Nov 18, 2025, 06:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 18, 2025, 05:12 PM UTC

    On November 18th at 6:30 AM UTC, Hiver faced an issue with Automation services, which lasted for about 1 hour 30 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 8:00 AM UTC.

Read the full incident report →

Minor October 6, 2025

Hiver's activity panel services are experiencing degraded performance

Detected by Pingoru
Oct 06, 2025, 04:49 PM UTC
Resolved
Oct 06, 2025, 05:47 PM UTC
Duration
58m
Affected: Email User ExperienceViews
Timeline · 3 updates
  1. investigating Oct 06, 2025, 04:49 PM UTC

    We are currently investigating issues affecting the performance of Hiver's Activity Panel. Our engineering team is actively working on diagnosing and resolving the problem. We will provide an update within the next 30 minutes.

  2. investigating Oct 06, 2025, 05:26 PM UTC

    Our engineering team continues to investigate the cause of the degraded performance affecting Hiver’s Activity Panel. We are actively working to identify the root cause and will share the next update within 30 minutes.

  3. resolved Oct 06, 2025, 05:47 PM UTC

    We’ve deployed a fix, and all Hiver services are now fully operational. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →