Hiro incident

Platform Backend Outage

Critical Resolved View vendor source →

Hiro experienced a critical incident on June 3, 2026 affecting Backend, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 09:38 AM UTC
Resolved
Jun 03, 2026, 01:00 PM UTC
Duration
3h 22m
Detected by Pingoru
Jun 03, 2026, 09:38 AM UTC

Affected components

Backend

Update timeline

  1. investigating Jun 03, 2026, 09:38 AM UTC

    We are investigating an issue with the Platform API service that began at Jun 3, 2026, 5:38 AM ET. Additional information will be shared once it becomes available.

  2. monitoring Jun 03, 2026, 11:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 03, 2026, 01:00 PM UTC

    This incident has been resolved.